The Art of effective delegation

Effective Delegation is often one of the hardest skills for a manager to master. However, the skill can be learned. This workshop will explore many of the facets of delegation: when to delegate, and who to delegate to. We will also go through the delegation process step by step, to see where the pitfalls lay, and what we can do about getting around them.

Learning Objectives

At the conclusion of this workshop, participants will be expected to

  • Clearly identify how delegation fits into your job and how it can make you more successful
  • Identify opportunities within the scope of your authority for delegating effectively to others
  • Identify the criteria for fair and responsible delegation to all employees
  • Develop a technique for defining expectations
  • Recognize common delegation pitfalls and how to avoid them
  • Provide opportunities to test your delegation skills

Workshop Outline

As facilitator, you have the option of using a variety of training methods for each workshop. This includes large group discussions, individual work and reflection, small group discussions & exercises, case studies and simulations for role play. Customization will be based on your own needs or information provided by your human resource department or the individual department prior to the workshop. Materials are designed as interactive workshops with split between concept/theory and practical application of skills discussed. Class size should be kept under 20, whenever possible, so each participant will have the opportunity to gain techniques for the types of situations they deal with or expect to deal with.

  • Introductions, Learning objectives and Agenda
  • Advantages and Disadvantages of Delegation
  • Self-Assessment
  • Definitions
  • When and How to Share the Load
  • When to Delegate and When to Do It Yourself
    Picking the Right Person for the Job
  • The Delegation Meeting
    Defining Expectations
    Describing the End Result and the Measures
    Directing the Performer
    Turning a Task into a Challenge
  • Communication Skills
    Check for Understanding
    Uncover Concerns
  • Potential Delegation Problems
  • Monitoring Delegation
  • Case Study
  • Characteristics of an Effective Delegator
  • Delegation Checklist
  • Review
  • Personal Action Plan
  • Evaluation